HelpRules, guides and answers
Help Center
Every rule, in plain words: the evaluation, the max-loss floor, funded-account rules, payouts, KYC and the trading platform.
- Articles
- 67
- Categories
- 11
- Last updated
- 4 October 2026
Find an answer
02Categories
11 categories · 67 articles
03Popular
The questions support answers most often.
- 01How the evaluation worksEvaluation Rules
- 02Maximum loss — your minimum balanceEvaluation Rules
- 03How to request a payoutPayouts
- 04What counts as a profitable dayPayouts
- 05How much of the profit you keepPayouts
- 06Passing KYC first timeKYC & Security
- 07What is allowed and what is notTrading Platform
- 08The rules on a funded accountFunded Rules
04Tools
Work a rule through with your own numbers.
Drawdown Calculator
Where your minimum balance sits, and how much room is left.
Loading the current account sizes…
Loading the current account sizes…
An illustration of the rule, not a statement of your account. Read the full rule — or open your own account’s live figures in the dashboard.
05Support
Reach us on the Support Bot or Telegram, by email or by phone — whatever the issue is, we resolve it fast.
How the Support Bot works
Four steps — from opening the bot to a real agent replying in minutes.
- 01Open the bot
Tap Start in @acidfirm_bot
- 02Pick your issue
Balance, payout, suspended/breach, or general
- 03Send the details
Describe it, with your AcidFirm email and account ID
- 04Get help fast
A real agent replies within 5–10 minutes

